Meet Susan
It’s nearly impossible not to smile when you talk to Susan Fix, and I’m not the only one who thinks so. That was blatantly obvious during her interview while she was out on her morning walk, and we both couldn’t help but laugh as she kept stopping to greet neighbors. There’s just something magical about someone like that someone who makes a community feel more like home just by being in it.
Susan’s journey into real estate may have begun back in 1999, but her story truly started in Colorado, where she worked for the Sports Car Club of America in the amateur road racing division. After meeting her husband, Bill, in 1995 through the circuit, the two decided to make the move to Arizona so Susan could get her real estate license and start working with her mother, Paula Fix.
Settling in Litchfield Park, the couple decided to start a family, and just a short year later, Bill decided to hang up his racing shoes in lieu of starting a golf cart business called West Valley Golf Cars. The new venture meshed well with Susan’s success within the real estate industry, as she and her mom specialized in golf course communities, even working it into their tagline: “Tee Off With The Best.”
With aspirations to take over her mother’s sphere and grow it even further, the duo continued to work side-by-side seamlessly until Paula retired six years ago, on the heels of her husband’s passing. That isn’t to say she completely stepped away from the industry, though, as Paula still retains an active license, assisting Susan with clients and showing houses when needed.
Those early chapters in her career taught Susan valuable lessons about the industry, especially the importance of balance. She was running herself ragged trying to expand too quickly, taking on any client that came her way, and when she found herself getting sick more often than usual, she realized she needed to slow down and focus on the quality of clientele she was giving her time to. That lesson is something she often shares with novice agents now, advising, “Real estate is a life choice, and you want to have quality people in your life, not toxic people.”
But for Susan, she wouldn’t change that experience for anything, as she made some amazing connections throughout her career- connections that have transformed into multigenerational clientele and a passion for the Litchfield Park community, where she’s resided for 25 years. “Litchfield Park is unlike any other city in Arizona,” she says proudly. “Every resident has a vested interest in the community. There is no HOA, and yet it is one of the most beautiful and well-maintained communities you will find. We have amazing elected officials who only make decisions benefiting the residents.”
That same care for her neighbors carries into her real estate work with each new day as well, as Susan has the innate ability to find her clients’ dream property even if they didn’t know it existed or even when they don’t realize they’ve become a client yet. Because whether you hire Susan as your agent or you’re just part of her daily life, she’s invested in your best interests.
Whether she’s helping her hairdresser look for rental properties unsolicited or guiding clients through major life changes, Susan goes all in. “For me, it’s all about finding that hidden bone for my clients. If you tell me you want a specific thing, I’m going to find it for you!”
Of course, like many experienced agents, she’s learned the importance of setting boundaries and continues to remind herself and others of its importance for growth and success. “Certain clients can drain you or break down your respect, causing you not to feel valuable,” she explains. “Your time is most valuable to you, and you have to put clients in a working time zone. They don’t need to know what you’re doing, just that you’re unavailable.”
The other half of that balance is evident when speaking with Susan (as we referenced at the beginning of this story), as you can hear her passion and pride for her community. That high regard for connection and collaboration is evident not only from a short walk down her street, but also in her active role in various councils and committees over the years, having served on the marketing committee for the upcoming City Center, as commissioner on the Recreational and Public Grounds Commission, and now on the Planning and Zoning Committee, where she’s helping shape the future of Litchfield Park.
Susan also gives back through T.E.A.M.4 Travis, a volunteer organization close to her heart, and finds joy in staying active within her community by playing golf with the Wigwam Country Club Ladies, playing pickleball, and spending weekends cheering Bill on at the racetrack. After Bill retired, the two discovered a passion for travel and are excited to visit Greece in the near future.
Through every chapter of her journey, Susan radiates a kind of light that draws people in. Maybe it’s the warmth she shares with her neighbors or her ability to see the good in every situation, but whatever it is, one thing’s for sure: Susan isn’t just selling homes in Litchfield Park; she’s helping shape the heartbeat of it.
